Creamery Club Handbook
Naturally Produced, From Pasture to Pour
Heavy Hollow Farm is a family-owned creamery in Lancaster, Kentucky, producing fresh, raw A2/A2 Jersey milk and raw milk products with care and integrity.
Our herd of A2/A2 Jersey cows are disease-tested, clean, and grass-fed on organic hay with a small amount of grain at milking. We never use soy, corn, pesticides, antibiotics, or vaccines—just natural, holistic farming that keeps our cows healthy and our milk pure.
A2/A2 for Flavor & Nutrients:Our herd of Jersey Cows produce only A2/A2 milk — known for being easier to digest and naturally rich in cream and nutrients.
Naturally Raised, Holistically Fed: Our Jersey cows graze on pasture and organic hay, with just a touch of grain at milking time. No soy. No corn.
Clean & Tested: We test our milk weekly and never use antibiotics, hormones, pesticides, or vaccines.
Club Perks
As a Creamery Club member, you get flexible access to our farm-fresh raw milk and dairy products through our herd share. That means guaranteed, exclusive access to pure, nutrient-dense milk, dairy, eggs, and meat — all reserved exclusively for you and your family.
- 2x reusable jars & cooler bag (to reuse/return with every pickup)
- Weekly recipes from the farm
- First dibs on extra raw milk, cream, yogurt, and butter, along with fresh eggs, ground beef, and more!
- Skip or place a vacation hold whenever you need to
Add-Ons
Shop as many add-ons as you'd like from the members-only add-on shop (which includes honey, raw butter, raw yogurt, raw sour cream, and more!), or subscribe and save for our biggest discounts.
How It Works
Join the herd by subscribing to any of our raw milk and dairy plans. The one-time membership fee reserves your permanent spot in the program, and includes 2x reusable jars (with leak-proof lids) & a cooler bag (to reuse/return with every pickup).
We'll text/email you each week. Along with your standing subscription (which you can manage from the "Subscriptions" tab of your Farmhand dashboard), you can shop add-ons directly from the retail shop. Add items to your cart, and your card on file will be automatically billed at the order cutoff (11pm the night before pickup).
Members can sign in directly at https://www.gofarmhand.com/sign-in
You can manage your account, including updating your payment method, adding a secondary account holder, placing a vacation hold, and shopping extras from there!
Pickup & Delivery
Skip or modify your upcoming order by 11pm the day before pickup
We'll text/email you before we pack orders, and you'll have until the order cutoff time (11pm the day before pickup) to add extras to your order, or to notify us if you need to skip the week's share.
We’ll alert you again when it’s time to pickup.
Heading out of town or need to skip a week? No problem - just reply “skip” to the weekly alert by 11pm the night before pickup to skip at no charge.
FAQ & Policies
When you join our Herd Share, you agree to our member terms and conditions.
Yes. Our cows are disease-tested and clean, and we test our milk weekly to ensure safety and quality.
No. We never use antibiotics, hormones, or growth enhancers on our milking cows. If a cow ever required antibiotics for a true medical emergency, she would be removed from our milking line. We also do not vaccinate our milking cows.
We manage herd health holistically — clean feed, low stress, and strong immune systems. We never use pesticides or harmful chemicals on the farm. Our focus is a clean, natural environment for our cows and the milk they produce.
You are welcome to send a friend or family member to pickup in your place, or we can donate the share on your behalf.
Member Tips & Resources
Milk Storage Tips
We bottle our milk fresh, ensuring peak flavor and longevity compared to grocery store gallons. Follow these tried and true tips to make that farm-fresh flavor last:
- Refridgerate ASAP. Store raw milk at or below 38°F (3°C) as soon as possible after pickup. The colder it stays, the longer it lasts. Even short periods above 40°F can shorten shelf life and affect flavor.
- Pour Fresh. When using milk, pour what you need into a separate container — never drink straight from the jar. Returning a used jar to the fridge introduces bacteria that can spoil the milk faster.
- Store in the reusable glass jars provided. Glass helps maintain the milk’s flavor and temperature better than plastic. Avoid metal containers, which can react with the milk’s natural enzymes.
Remember to thoroughly wash your glass jars before returning them!